Ink cartridge re-design

The new re-designed cartridges have an asterix included on the label on the spine of the cartridge for identification purposes.

The “ink low” communication has changed due to the discontinuation in production of a component currently used within some ink cartridges that are compatible with select printers. To enable customers to continue to benefit from using Epson genuine ink cartridges in these printers, Epson has re-designed the cartridge. This has resulted in some changes to the status monitor communications.

Impacted cartridges will no longer show low ink warnings in the status monitor. However, ink levels can be checked and monitored via the graphic display in the status monitor.

When the ink cartridge needs replacing, you may see the following message in the status monitor: “Ink cartridge cannot be recognised”. At this point the cartridge should be replaced in the normal way.

When the ink cartridge needs replacing, you may see the following message in the status monitor: “Ink cartridge cannot be recognised”. At this point the cartridge should be replaced in the normal way.

The page yield from the majority of ink cartridges impacted by this change, remains the same.
For ink families T071 Cheetah, T089 Monkey and T128 Fox, the page yield has reduced for some of the ink cartridges, when used together with certain printer models. For the impacted cartridges, Epson has reduced Recommended Retail Prices accordingly, so that customers are not disadvantaged.
Details of page yields can be found on the following link www.epson.eu/pageyield.

Depending on the specific cartridge, the re-designed version has either the same or more ink within the cartridge, compared to its predecessor. Where cartridges contain more ink, this is required as a safety measure to protect your printer and in these instances does not provide additional printable pages.

There is no change to the quality of Epson ink. You will still be able to enjoy the high quality, high reliability of Epson genuine ink.

The component was made by a third party who are unable to continue supply. Epson has been unable to find a compatible equivalent.

This missing component was only used in certain cartridges. Other cartridges will continue to be offered as usual.

This issue relates to C13T804xxx (700ml) & C13T824xxx (350ml) printer ink cartridges. These cartridges are no longer available and have been replaced by C13T55Kxxx (700ml) & C13T54Xxxx (350ml).

The printers are Epson SureColor SC-P6000/7000/8000 and 9000.

Before you install the new ink cartridge in your printer, it’s important that you update the firmware to the latest version. If this update is not performed, your printer will display an error message and it will not function. This can be solved by following the instructions on the cartridge packaging and on the leaflet enclosed with your new cartridge. You can also access the instructions here https://www.epson.ie/support.

Due to the change in components, ink consumption is now calculated based on the printing of different sized dots. The number of dots and their size can vary depending on the resolution of the image to be printed. The removal of the sensor component means that ink usage must now be estimated rather than accurately tracked resulting in varying levels of ink being left in each cartridge at the time they request replacement. The price of the cartridges has been reduced by 20% to compensate for this change.

The amount of ink left in the cartridge will vary depending on a number of factors including the resolution and quality of printed images, image selection and print settings. The amount of ink left in each cartridge will vary depending on usage. To compensate, Epson has reduced the price of the ink cartridges by 20%.

The frequency of ink cartridge changes will vary depending on the resolution and quality of printed images.